Salary:
Job Description/ Nature of Work
Performs specialized work in areas of emergency communications. Employees assigned to this classification receive, screen, and dispatch emergency and non-emergency calls for fire, emergency medical services, and aircraft emergencies, as well as provide medical advice and prepare various reports. Work is performed under general supervision in accordance with departmental procedures. Employees assigned to this classification must exercise initiative and independent judgement to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, and supervisory meetings to ensure compliance with policy and procedures and established standards. Employees assigned to this classification may be required to work additional hours with little to no notice based on operational needs. Work schedule will vary and rotate throughout the first year of employment, and includes midnights, weekends, and holidays.
Minimum Qualifications:
Fire Emergency Communications Specialist I:
High School Diploma/G.E.D. Certificate and six (6) months clerical experience; or an equivalent combination of education, training, and experience. Prior experience in communications desired. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination.
Fire Emergency Communications Specialist II:
At least one (1) year of experience as a fully functional and competent emergency communications specialist; or an equivalent combination of education, training, and experience. Must possess a valid Emergency Medical Dispatch (EMD) certification. Must maintain overall satisfactory performance and satisfactory completion of any required job-related proficiency tests. Must pass a background check which includes a polygraph.
Fire Emergency Communications Specialist III:
At least two (2) years of experience as an ECS I and/or ECS II with the Orlando Fire Department; or an equivalent combination of education, training, and experience. Must possess a valid EMD Certificate and maintain satisfactory completion of any job-related proficiency and basic supervisory courses. Must agree to serve as center supervisor when necessary. Must pass a background check which includes a polygraph.
Additional Qualifications for Promotion:
Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets. Promotional opportunities will be offered to these Communications Specialists once per year. To apply for the ECS III promotional course and tests offered, qualified employees must submit their interest in writing to their shift supervisor.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: