Compensation Range
$27.37 - $34.62
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Job Description Summary
Close Date: December 29th.
Do you have a passion for public service? Do you thrive in a fast-paced environment? Do you have a strong desire to help your community? Do you want to work for an award winning emergency communications center?
If you answered yes to those questions, you are in the right place. We want you to join our team!
Weld County Regional Communications Center (WCRCC) is a busy emergency communications center located in Greeley, Colorado. We serve the entire Weld County community including all police, fire, and EMS agencies. Our teams spend their shifts answering 911 emergency calls, non-emergency calls and providing support to our first responders.
The Emergency Communications Specialist is a highly skilled public safety professional who serves as the vital link between citizens and first responders. The Emergency Communications Specialist enjoys a demanding, fast paced environment, thrives under pressure, and is passionate about continually pursuing the highest level of excellence while serving the community and supporting public safety.
The following are the hiring steps:
1. Application review
2. Skills assessment - (5 minute, typing test - minimum 40 wpm, Business Writing and Office Grammar and Spelling).
3. 4-hour observation in the communications center
4. Interview
5. Conditional job offer (conditions: passing Background Check, Polygraph and Drug Screen).
6. Anticipated start date December 9, 2024.
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Job Description
Emergency Communications - 95%
- Promptly answers incoming emergency and non-emergency phone calls.
- Quickly assesses the situation being reported and determines the correct course of action.
- Efficiently generates accurate calls for service or updates existing calls by entering incident details into the computer aided dispatch system.
- Continually monitors and quickly responds to radio traffic.
- Accurately tracks unit activity and status.
- Ensures the timely and accurate dissemination of information.
- Monitors a variety of public safety communications systems to support the delivery of public safety services.
- Quickly and accurately executes requests from field units.
- Remains calm and composed at all times.
- Provides exceptional customer service.
- Engages in ongoing continuing education.
- Must follow WCRCC policies and procedures and Weld County Code.
- Maintains availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.
- Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.
- Maintain availability to work overtime shifts as needed.
- Maintain consistent and reliable attendance during scheduled work hours which includes assigned on-call and assigned overtime.
Other Duties as Assigned (5%)
- Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.
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Required Qualifications
Required Education
Experience Qualifications
- 2 years of experience in a customer service focused role.
- Any combination of education and experience that demonstrates the ability to perform the work will be considered.
Preferred Experience
- Previous experience as an emergency communications specialist.
Skills and Abilities
- Attention attention to detail and the ability to work quickly and with a high degree of accuracy. (High proficiency)
- Ability to maintain composure and exercise emotional control to keep others moving forward under challenging circumstances. (High proficiency)
- Emotional intelligence and interpersonal skills with the ability to establish rapport and build strong professional relationships. (High proficiency)
- Oral and written communication skills. (High proficiency)
- Ability to type at least 40 words per minute with 98% accuracy.
Licenses and Certifications
- Driver License, Valid and in State and maintain for the duration of employment Required
- Within 30 days, obtain CCIC/NCIC Certification and maintain for the duration of employment. Required
- Within 90 days, obtain International Academies of Emergency Dispatch Emergency Medical Dispatch Certification and maintain for the duration of employment. Required
This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.
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Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.