Emergency Communications Specialist

Summary of Duties: The Emergency Communications Specialist (ECS) receives and processes requests for service for police, fire, and EMS. Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans. This position works independently under the general supervision of the Operations Supervisor and collaborates with NTECC personnel as well as customers.  

EVERY OTHER WEEKEND OFF & LATERAL PAY BASED ON 911 PUBLIC SAFETY EXPERIENCE! 

Essential Job Functions:  

• Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for member agencies; prioritizes and dispatches emergency responders and appropriate resources; coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance, including mutual aid requests.  

• Relays pertinent information to public safety personnel (police, fire, medical) via radio in a concise, organized, and understandable manner; monitors radio traffic and provides immediate information and assistance. 

• Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, medical), resources and incidents; documents updates and changes in the CAD system as required; notifies key supervisory and management personnel on critical incidents. 

• Conducts computer searches through local, state, and national databases, interprets and provides information to the requesting officer; confirms stolen property, wanted persons, and missing persons; enters data into TCIC/NCIC as requested; sends and receives teletypes, completes regional warrant confirmations for member agencies and processes all appropriate paperwork to ensure accurately and timely notification to confirming agencies and member cities. 

• Supports the NTECC culture by assisting co-workers as needed with guidance and training. 

• Supports the relationship between the NTECC and the public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff. 

• Maintains high level of confidential and sensitive information in a discrete and professional manner. 

• Maintains the integrity, professionalism, values, and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved. 

• Punctual and regular attendance at work; work the assigned schedule and comply with the timekeeping policies and procedures. Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night). 

• Performs other duties as assigned. 

• Lateral pay available for licensed 9-1-1 Telecommunicators/Dispatchers 

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required. 

Minimum Qualifications and Conditions of Employment: 

• Education:  High school diploma or GED equivalent.  

• Experience:  One (1) year of related experience in a customer service environment.  

• Must be at least 18 years of age.  

• Must pass all applicable pre-employment screenings to include a drug screen and background investigation.  

• Communicate clearly and concisely, relay details accurately both verbally and in writing. 

• Must read, write, and speak English. 

• A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment. 

• Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards