Emergency Communications Officer

Employees in this classification perform specialized work and are responsible for the operation of communications and information retrieval system in the Police Department during an assigned shift.      

The following duties are normal for this position.
 

• Operate a sophisticated communication system maintaining contact with police and fire/rescue units. 
• Further enter information onto daily reports for the communications center, monitor and update officers in computer monitors and enter alarm calls and dispatch police to the area.
• Receive/assign/dispatch proper units to fire/rescue calls for service, monitor and operate primary and secondary radio channels, and prepare 911 reports and change logging recorder tapes. 
• Employees in this position must also access, input and retrieve information from a computer, make emergency calls required for repairs, on-going investigations, etc., and train new employees in all phases of the position. 

Employees must possess a high school diploma or an acceptable equivalency diploma. One (1) to two (2) years’ experience as an Emergency Communications Officer is required. A comparable amount of training, education or experience may be substituted for the above minimum qualifications. Sixteen (16) hours of basic FCIC/NCIC Teletype Certification must be completed within the first year of employment. Must currently possess the 911 Public Safety Telecommunicator certification, through the Florida Department of Health, and certification must remain valid throughout duration of employment in this classification. Employee must possess accurate typing skills and command a working knowledge of basic computers and office equipment.

• Employees must possess knowledge of the operating characteristics of the communications equipment used in the system as well as knowledge of the functions, procedures, policies, and regulations of the communications system and of the Police Department. 
• They must possess knowledge of the Village streets and landmarks. 
• They must be able to elicit information necessary for proper dispatching from citizens in a distressed or confused condition. 
• They must further be able to assess people and situations and use judgment in decision making. 
• They must be able to establish and maintain effective working relations with co-workers and with the general public. 
• They must be able to understand and express ideas clearly and concisely, both orally and in writing. 
• They must be able to speak clearly, distinctly, and politely. 
• They must further possess sufficient manual dexterity to develop skill in the operation of all equipment utilized in the system as well as skill in the efficient operation of the communication and information retrieval equipment.