Emergency Communications Officer - 911 Dispatcher

• High School Diploma or GED
• One (1) year or more of full-time administrative, customer service, and/or clerical experience to include considerable computer and telephone skills
• Ability to work varied shifts including nights, weekends and/or holidays
• Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
• Ability to pass a thorough pre-employment screening and background check process
• Ability to successfully pass keyboarding and job simulation test

PREFERRED QUALIFICATIONS:

• Experience as a dispatcher or telecommunicator with a public safety or emergency medical agency.
• Ability to read, write and converse in Spanish

Operates police and fire radios; receives request for police and fire services or information by telephone; maintains radio contact with mobile police units; dispatches patrol personnel to investigate police incidents or requests for police service; processes and relays information to field units and supervisors in a timely and expedient manner through utilization of printed materials; receives reports from mobile units; receives fire and emergency calls and dispatches fire and paramedical units in accordance with the location and nature of the alarm; maintains an electronic log through entry into a computer-aided dispatch system of radio transmissions and records of occurrences during an assigned shift; operates a computer terminal to enter and receive information on property and persons to facilitate dissemination of correct public safety messages; operates 911 computer equipment and dispatches proper units; secures information from persons in state of excitement or panic to assure adequate emergency response while giving instructions according to emergency medical dispatch protocol; connects incoming calls to appropriate party; provides routine police and fire information, or takes other appropriate action; maintains contact with other law enforcement agencies and fire and emergency rescue departments as well as other city departments; monitors television security camera system for the police department and areas of authorized access; ability to perform several functions at the same time, usually in a stressful emergency situation; ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language; performs related work as required.