Emergency Communications Specialist Supervisor

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Department of Public Safety - Bureau of Emergency Communications

Job Class Code: 8605
Grade: 22 (Supervisory)
Salary: $30.95 - $43.62 (hourly, includes a 30% stipend) 
Location:  Augusta

Opening Date: December 9, 2025

Closing Date:  January 9, 2026

Lights are flashing and sirens are blaring.

There’s a crisis happening, and someone needs help.

Enter the importance of emergency communications.

A crucial role, acting as the liaison between emergency response and people in need of help.

This position supervises employees who do this essential work for our communities.

If you want to serve your community, help the public, and make an impact with your next job, the State of Maine wants to hear from you!

Build your career with the Department of Public Safety!

Equipment Operation and Maintenance

• Supervises operations of various telecommunications equipment (radio, computer, telephone, teletype, fax)
• Ensures the Regional Communications Center complies with departmental requirements and standards
• Identifies, corrects, and/or reports equipment failures, avoiding a lapse in communications
• Audits the Maine Law Enforcement Telecommunication System for appropriate usage, validation, and quality control

Employee Management

• Trains, mentors, and supervises staff, ensuring proficiency in assigned duties and understanding of work policies, procedures, and guidelines
• Prepares and certifies statewide emergency communications operators and dispatchers meet established standards and best practices
• Identifies individual training needs through performance management sessions
• Establishes work schedules and assigns work responsibilities
• Implements and complies with human resource laws, policies, procedures and practices as they relate to: AA/EEO, recruitment, employment, position classification, performance appraisals, training, discipline, contract administration, security protocols of agency information, security and confidentiality policies,

and employee safety

Dispatcher Operations Education

• Develops and revises curriculum materials
• Coordinates training sessions
• Instructs classes at the Maine Criminal Justice Academy

Additional Duties

• Preserves security of personnel, facilities, keys, and vehicles through employee log
• Manages filing of emergency communications reports and related materials
• Updates, purges, and records distribution of information, maintaining required records.
• Provides information regarding Maine Criminal Law, Motor Vehicle Law, permits, or refers caller to appropriate source in order to respond to public inquiry
• Testifies in court in order to verify log entries and conversations

MINIMUM QUALIFICATIONS: Three (3) years of experience in emergency communications operations.

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph prior to employment.

Contact Information: 

For questions about this position, please contact Director Michael J. Labbe at Michael.J.Labbe@maine.gov 

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). 

• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees. 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.