Job Title: 911 Emergency Communications Specialist Recruit
Reports To: 911 Operations Supervisor
FLSA Status: Non-Exempt
Job Type: Full time, In Office
Salary Range: Starting $18.91/hour – scheduled 35 hours a week, for six weeks. After completion of training, starting salary $21.17.
First Responder/Essential Employee Status: This position is defined as first responder according to the Federal Labor Standards Act and the intentions of the Louisiana Revised Statutes 33:9103 and 33:9124. This position is designated as Essential Personnel and will be required to report for duty during declared emergencies of any size. Failure to report could result in immediate dismissal.
Job Purpose/Summary of Position
Reporting to the Training Manager, the 911 Emergency Communications Specialist Recruit (Recruit) will receive training on how to handle emergency and non-emergency calls for police, fire, and emergency medical services (EMS) and perform the operational data gathering in order for dispatching public safety personnel and equipment for the Orleans Parish Communication District (OPCD). This is a classroom-based position with opportunities for scenario learning and requires passing certification(s) prior to moving to the 911 Emergency Communications Specialist I (ECS I) position. The Recruit will learn too gather, classify, and supplement essential information from the caller and enter it into the Computer Aided Dispatch (CAD) system. It also complies with the agency’s policies and procedures to ensure the safety of all public safety responders and the public. This work requires the ability to accurately and rapidly interpret written, oral, or diagrammatic instructions, and the ability to exercise independent judgment. The incumbent must maintain Emergency Telecommunicator certification.
Position Responsibilities
Physical Requirements
Tasks require the ability to exert light physical effort, which may involve occasional lifting, bending, kneeling, stooping, pushing, or pulling of objects. Ability to accurately keyboard at 35 wpm with 100 percent accuracy, verified through onsite assessment. Tasks require the ability to view computer screens for long periods of time, sufficient visual acuity to perform essential job functions, with or without correction is required. Work involves hearing and repetitive listening to emergency calls, adequate hearing ability to perform essential job functions is required.
Drug Free Workplace
OPCD is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol.
Shift
This position is designed for seven (7) hour shifts from 8:00am to 4:00pm, giving a scheduled unpaid lunch break and unpaid- breaks. Additional routine training will be scheduled in addition to this routine work shift with advanced notice. This position is required to be primary employment. Conflicts created by secondary employment or a failure to disclose other employment may result in termination.
Additional Information for Prospective Candidates
This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice as required to fulfill the organization’s mission.
The Orleans Parish Communication District is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
The Orleans Parish Communications District provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Orleans Parish Communications District complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Orleans Parish Communications District expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Orleans Parish Communications District’s employees to perform their job duties may result in discipline up to and including discharge.
One City, One Agency, One Mission