Emergency Communications Officer I-11/2024
Cobb County GovernmentPosition Information
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The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.During the interview process, candidates will be scheduled by the E911 Employment Relations Unit to take the CritiCall, 911 dispatch test. CritiCall is a computerized pre-employment test used to measure a person's underlying skills and abilities prior to any training they receive if they are hired as a public safety dispatcher or call taker. If you would like to learn more about the CritiCall test or review the available testing resources, you can visit the applicant resource page at https://criticall911.com/dispatcher-testing/applicants
The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center.
Our agency is certified by the Commision on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb Fire& Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff's Department.
Click here to hear from our very own employees on what makes Cobb E911 a great and unique place to work.
Employee Sponsored Benefits
To view current employee benefits, please click here.
Paid Vacation Leave
13 days per year / 1 year of service
15 days per year / 5 years of service
20 days per year / 10 years of service
22 days per year / 15 years of service
25 days per year / 20 years of service
Holidays
12 paid holidays per year
Paid Sick Leave
Accumulates at 4.0 hours per biweekly
Paid Military Leave
Up to 18 days per year
Parental Leave Policy
Eligible full-time employees will receive six weeks paid time off to care for and bond with their newborn or newly adopted child.
Bereavement Leave Policy
Full-time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.
Free Wellness Clinic
A free health clinic is available for all Cobb County Employees and their dependents who have insurance with Cobb County. The clinic offers sick and well checks and many prescription medications at no cost to the employee.
Fitness Centers
Multiple fitness centers with both strength and aerobic training equipment available at no-cost to employees.
Education Incentive Pay:- $1000 Associate Degree
- $2000 Bachelor's Degree
- $3000 Master's Degree
Tuition assistance is available for you while you complete a college degree or certification. Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre-approved applicants on a quarterly basis.This posting may be used to fill additional vacancies.
Essential Functions
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.
Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additionally, applicants must pass the CritiCall 911 exam and must be age 18 at time of hire.Licenses and Certifications
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
Physical Abilities
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Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.EEO Statement
Cobb County is an equal opportunity employer. Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.