911 Emergency Communications Specialist

Duties and Responsibilities:

• Receives requests for calls for Police, Fire and Rescue assistance, emergency and non-emergency, determines nature of the call, the location of the call and dispatches the appropriate personnel and equipment.
• Provides pre-arrival instructions for Fire and Rescue medical calls.
• Operates Computer Aided Dispatch (CAD) and other computer systems that entail the handling of confidential information.
• Dispatches other City department personnel and equipment as requested for the City Public Works Department, Utilities Department, Social Services and Magistrates.
• Other duties as assigned

• Any combination of education and experience equivalent to a High School diploma or General Education Degree (GED) 
• Attendance at a two week formal training school is required
• Possession of a valid and appropriate driver's license
• Ability to be certified as a Virginia Criminal Information Network (VCIN) and National Criminal Information Center (NCIC) operator and Virginia Department of Criminal Justice Services (DCJS) Communications Specialist
•  Ability to obtain certification in CPR and Priority Dispatch Emergency Medical Dispatch (EMD) within two (2) years
• Successful completion of position release tests and on the job training program within twelve (12) months
• Must maintain 8 hours of yearly Continuing Education Hours specific to Communications
• Some knowledge of the methods of operating the communication systems
• Some knowledge of radio terminology system and teletype procedures
• Some knowledge of the geography of the City and County and location of major landmarks
• Ability to operate all communication consoles and computer terminal
• Ability to communicate with coworkers and the public under stressful conditions